Customer Satisfaction Survey

Service Department

In order to provide the best service to our customers, we are interested in your evaluation of our service department. Please take a few minutes to complete this online survey as it relates to your specific experience with our service department. 

Company Name:

Address:

City/State: Zip Code:

Your Name:   Title:

Email:

1. Overall, how satisfied are you with the service you received from our service department?

Please check one:

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied

2. Please rate the service you received from the individual who recently assisted you.

Service Technicians Name: (optional) 

Please check one:

Was courteous? yes     no
Was knowledgeable? yes     no
Communicated well? yes     no
Was helpful? yes     no
Provided accurate answers? yes     no
Responded in a reasonable time frame? yes     no
Followed through on things promised? yes     no
Resolved issue to your satisfaction? yes     no

3. Please rate the overall service you received from our service department.

Please check one:

Service hours are convenient
Staff is courteous? yes     no
Is knowledgeable? yes     no
Communicates well? yes     no
Is helpful? yes     no
Provides accurate answers? yes     no
Solves issues in a reasonable time frame? yes     no
Works until the problem is solved? yes     no
Resolves requests to your satisfaction? yes     no

4. On average, how often do you place a Service Call?

How many times per month?    (or)  How many times per year?

5. On average, how long does it take from the time you place a call until the time a technician shows up to repair your equipment?

How many hours?

6. Please use this space to add any comments you may have: