Preventative Maintenance for copiers and printers is the most important element in equipment uptime, because it helps assess the potential for future problems, and corrects possible issues before major breakdowns can occur. Our service department monitors your equipment on a regular basis to pinpoint possible problems. 

Digital Solutions utilizes OMD software, comprised of 15 modules including serialized inventory management, service dispatch management, and equipment histories, allowing technicians to run reports that show all important information about your account and equipment, such as: age, performance, usage, and condition, etc. We work with you to keep one step ahead of malfunctions, working daily behind the scenes to deliver preventive steps that help avoid disruptions in your work-flow.

DSI Service Technicians attend exhaustive manufacturers’ training courses on all equipment before receiving certification, and get follow-up training when updates are available, on top of having degrees in electronics or other required educational qualifications in their backgrounds. We also have Product specialists who are a major part of our service organization, available to troubleshoot problems with other technicians. DSI is very proud of its’ tenured service team.

Our technicians have many diagnostic and repair tools at their disposal to make sure you receive service in a timely manner. These tools increase response rate and uptime, such as our Automated Dispatch System provided by ADS. Using a cell phone, our technicians can dispatch and close calls, order parts, listen to past service comments, send test faxes, and more. These hand-held devices describe detailed equipment history, and allow for real time parts and supplies ordering, inventory management, and improve the coordination of technicians in the field.

We always try to send the same service technician when you call, so that a relationship may be established with you and your equipment.  Our technicians are paid partially by how well your equipment performs, and its uptime percentages.  Assigning personal responsibility helps ensure customer satisfaction for years to come.

We sell only OEM toner and supplies for your copiers, printers, and fax machines, ensuring the best performance and yields possible, including Sharp copier toner, Konica copier toner, and HP toner cartridges.